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Frequently asked questions / FAQs
Frequently asked questions about buying
Why sell at Revendo?
Revendo offers you the opportunity to sell your device quickly, safely and easily at a fair price. By extending the useful life of every device, we can save valuable resources and make an important contribution to the careful use of our environment. You don’t need to register, pay postage or contact the buyer to sell. The money for your device will be transferred to your account within a few days.
At what prices does Revendo buy the equipment?
Our purchase prices are based on the current market value, which depends on the price development of the new device, the condition of the device as well as supply and demand. Please note that we can only consider the calculated price for 10 days.
Who pays the postage?
We take care of the postage for your shipment. You will receive the franking by e-mail, so all you have to do is print it out, stick it on your parcel and post it.
What do I do if I don't have a printer?
You can also frank and send the package at your own expense. Important: Please enclose a note with the order number and your information.
Can I also bring my device directly over?
Yes, you are welcome to visit one of our shopes during our opening hours. If possible, we will process your order on site. This depends on our workload and the size of your order.
When do I get my money?
As soon as we have received and checked the device and you have confirmed the payout, we will trigger it. The payment should normally be in your account within a few days (maximum seven working days).
What happens to my data?
Before we sell your device, your device is completely reset to factory settings and your data is deleted. You can also book a certified erasure as an additional service.
Why do I get 10% less with a cash payment?
We have extra administrative work with cash and a higher risk in processing.
Frequently asked questions about selling
Why sell at Revendo?
Revendo offers you the opportunity to sell your device quickly, safely and easily at a fair price. By extending the useful life of every device, we can save valuable resources and make an important contribution to the careful use of our environment. You don't need to register, pay postage or contact the buyer to sell. The money for your device will be transferred to your account within a few days.
At what prices does Revendo buy the equipment?
Our purchase prices are based on the current market value, which depends on the price development of the new device, the condition of the device as well as supply and demand. Please note that we can only consider the calculated price for 10 days.
Who pays the postage?
We take care of the postage for your shipment. You will receive the franking by e-mail, so all you have to do is print it out, stick it on your parcel and post it.
What do I do with the delivery note?
The delivery note is used for identification purposes. It contains important information for our staff. Please print it out and put it in the top of your package.
What do I do if I don't have a printer?
You can also frank and send the package at your own expense. Important: Please enclose a note with the order number and your information.
Can I also bring my device directly over?
Yes, you are welcome to visit one of our shopes during our opening hours. If possible, we will process your order on site. This depends on our workload and the size of your order.
When do I get my money?
As soon as we have received and checked the device and you have confirmed the payout, we will trigger it. The payment should normally be in your account within a few days (maximum seven working days).
How do I cancel my sale?
If you have not yet sent the device, you can contact our customer service at any time and cancel the order. If we have already received the device and checked it visually and technically, you will incur costs in accordance with our terms and conditions.
What happens to my data?
Before we sell your device, your device is completely reset to factory settings and your data is deleted. You can also book a certified erasure as an additional service.
Do I protect the environment with my sales?
Yes, reuse is even more sustainable than recycling. Revendo ensures sensible reuse and extends the life of electrical appliances.
What happens if I want to withdraw from the offer on site?
If you wish to withdraw from the offer without a reason, you can only do so by telephone or e-mail in accordance with our General Terms and Conditions. If the product has already been shipped, you will be charged a handling fee of CHF 10 and CHF 9 return shipping for smartphones/tablets and CHF 35 and CHF 9 return shipping for computers/laptops. Payment will be made within a few days of the product arriving at Revendo AG (Güterstrasse 133, 4053 Basel). Exceptions are made for devices that have defects or if there are difficulties in contacting us.
Why do I get 10% less with a cash payment?
We have extra administrative work with cash and a higher risk in processing.
How are the conditions evaluated?
None
The product looks like new and shows no signs of use.
Fine
The signs of use can only be seen under the best lighting conditions.
Visible
Scratches or wear are visible under normal lighting conditions.
Clear
Scratches and wear are clearly visible and cannot be overlooked.
How is the battery condition assessed?
Used: A used battery has a capacity of at least 80%
New: A new battery has a capacity of 98% and better